Return & Refund Policy

Effective Date: [Insert Date]

At [Your Company Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and our procedures.

Eligibility for Returns

You may request a return within 7–30 days of receiving your order (depending on your store policy), provided that:

• The item is unused, unworn, and in its original condition.

• The item is returned in its original packaging with all accessories, manuals, tags, and labels intact.

• A valid proof of purchase or order confirmation is provided.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

• Personalized or custom-made products.

• Gift cards or digital products.

• Perishable goods.

• Health, hygiene, or personal care items that have been opened or used.

• Clearance, final sale, or promotional items marked as non-returnable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can investigate and resolve the issue promptly.

Return Process

To initiate a return:

1. Contact our customer support team with your order details.

2. Wait for return authorization and instructions.

3. Securely package the item in its original packaging.

4. Ship the item to the return address provided by our support team.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

• If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.

• If the return is for any other reason, the customer is responsible for the return shipping charges unless otherwise stated.

Refunds

After receiving and inspecting your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact our customer support team.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled, but you may request a return in accordance with this policy.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

This is a general Return & Refund Policy template and should be customized to match your business practices and comply with applicable consumer protection laws.